Frequently Asked Questions

PEDAL Questionnaire

We have current LOOK, Shimano Road and  Shimano MTB SPD. We also have a few loaner shoes or  baskets (for running shoes) that we can set up with your bike. If you are using an older or different style of cleat, please bring your pedals. Not sure which pedal you have – see cleats in photo below

HOW DO I REGISTER FOR A CLASS?

Click on  Rider Login
Not a member yet? Create a profile by clicking on the NEW MEMBER SIGN UP link on Login page.

Already a member? Login -click on schedule and select a class. If you need to purchase classes you will be directed to our online store.
North Van/Vancouver Online Store Login
Whistler Online Store Login

Please arrive 15 min early to your first class so we can set up your bike

HOW DO I RESERVE A BIKE?

Your bike is reserved when you register for a class.
After your first visit we will set up your bike to your specific measurement before each class.
We allow check-in up to the last minute…please give us 12 hours and we can guarantee your bike will be ready to ride. If less than that, give us a few minutes to set it up for you.

DO YOU HAVE A CANCELLATION POLICY?

Yes, 12 hours.
We set up your bike so you can show up and ride, so please try and cancel 24 hours prior. If your plans change at the last minute, please login and cancel on your “dashboard”.
If less than 12 hours notice is given, your account will be charged for the class – unlimited packages will be charged a $10 fee.  Please email us if you have had an emergency situation.

DO TaG PACKAGES HAVE AN EXPIRY DATE?

Yes ,  our  TaGcycle and TaGDDay  packages have an expiry date of 1 year.  Some special promotions or camps have a shorter expiry date, but these will be noted in the store.

DO I NEED CLASSES PAID ON MY ACCOUNT TO REGISTER?

Yes, you will need to purchase classes to join a class. After creating a profile, go to the STORE and purchase a class or package through the online system.
North Van/Vancouver  Online Store Login
Whistler Online Store Login

WHAT IF I WOULD LIKE TO TRY A CLASS FIRST?

Of course! Your first class with TaG is complimentary – Create a TaG account first so we can add you to a class.  Email TaG at operationsdirector@nulltagcycling.com for your first trial class.

HAVING TROUBLE SIGNING U P?

We want you to come and ride with us! Email us at contact@nulltagcycling.com  if you just can’t figure out how to register for a class.

IS TaG ONLY FOR SERIOUS RIDERS?

NO. TaG Cycling is passionate about bringing the sport of cycling to everybody. We offer classes of all levels from beginner to pro. We coach the techniques of cycling in a fun environment while working on your fitness. TaG started by coaching beginners to the sport. Many of our riders have “become” competent, but they didn’t start that way.

WHAT DO I NEED TO BRING TO CLASS?

Bring or wear your cycling shorts (preferably the padded cycling shorts), your cycling shoes (or runners if that is what you use),and a water bottle. You may also bring your own heart rate monitor or Garmin .  Towels are provided and filtered water is unlimited. We have 1 shower if you need to make a quick get away after class, and we provide shower towels, body wash, shampoo, conditioner, lotion, and a hair dryer for your convenience.

HOW HARD IS IT?

As hard as you want it to be. Personalization of power training numbers assists in managing the effort, regardless of the class. There are longer class options with harder workouts; it depends on the class you choose. Click on TaGCycle Indoor for a full description.

HOW MANY CALORIES WILL I BURN?

Depending on how hard you work and your body weight, you can burn anywhere from 300-1200 calories in a class. This is directly related to power output on average. A larger stronger rider will burn more calories. We find the average woman uses 300-700 per hour. The average man uses 500-1200. However, this is dictated by body mass as well as physical ability. A very small woman may be at the low end of the scale. But, we have very small women with high power to weight capability: this equals a lot of calories burned. Don’t forget it is not all about what is burned during a session. Metabolism will be kick started to charge all day. And power sports help build muscle density which also burns more energy. All good things!

CAN I LOSE WEIGHT?

Absolutely! Combined with healthy eating habits, we have riders in TaG who have lost 10, 20, 30lbs and more. But they have lost it in a sustainable way.

IS IT GOOD FOR MY HEALTH?

Here is a testimonial:
“I saw my Dr. today to review the results of my tests. She was amazed. Apparently for my age I have the highest cardio test results than any one she has ever seen. She was blown away at my results and wants me to maintain them. She said cycling has done wonders but she can back off now (LOL) as I’m in the top category for my age!”
Other than improving your fitness, recent TaG cyclists have reported a marked decrease in cholesterol and weight loss.

I HAVE SERIOUS CYCLING GOALS. IS THIS WORTH MY TIME?

TaG workouts are derived from our thousands of hours of training to get to multiple Olympic Games. There is no time wasted. Training is riding specific as well as technique. We have riders who have come to improve their riding and have improved spectacularly on the bike. 2 Time Age Group Long Course World Champion Colleen Gray Hewett attributes much of her success to being fast and relaxed on the bike.

I HAVE RIDDEN A BIKE ALL MY LIFE. CAN I LEARN ANYTHING?

There is much to be gained from proper technique and training. Never underestimate working on pedal stroke and specific intervals to top off the base knowledge you already have.

STUDIO POLICIES

We are a studio rather than full gym facility and have 1 shower  
we ask that everyone please limit showers to 10 min. We ask that clients avoid cosmetics that are scented and also fragrances. Shirts are required in class.

LOST AND FOUND

If you leave items in the studio we will keep them in our lost and found for 30 days.  We have a growing collection of water bottles and clothing so please drop by and see if we have your items.